Crisis & Reputation Management Support

Services

Crisis & Reputation Management

We advise a wide range of organizations and individuals facing difficult scenarios in which reputational, legal, and commercial risk is high. Our work spans each phase of the crisis lifecycle: from pre-crisis preparation and planning to rapid crisis response and post-crisis reputational repair. With experienced specialists in New York, San Francisco, and London, we are available 24/7 to respond to any emerging matter.

Crisis playbooks

Crisis response

Cybersecurity incident response and planning

Reputation repair

Insolvency and restructuring communications

Media monitoring and social listening

Online reputation management

Rigorous methodology for building crisis preparedness

Crises are inevitable. But we believe that with the right preparation, organizations can emerge stronger.

Our rigorous methodology for crisis preparation builds organizational resilience. It addresses client teams, messaging, decision-making protocols, information management, and more.

Through stress-testing and simulations, we also address the psychological dynamics in crisis decision-making. Whether it’s groupthink, confirmation bias, or normalcy bias, these dynamics have the power to derail and weaken an organization’s ability to respond effectively to a crisis. We build our communications plans, and the testing of them, to navigate these risks and improve reputational resilience.

The new risk landscape exposes organizations and individuals to ever more vulnerabilities.
Our rigorous approach helps clients prepare and build resilience.